Work-related violence and other forms of victimization pose significant challenges for society, employers, and workers. Particularly, service and frontline personnel face a heightened risk of exposure to harassment, humiliation, threats, and violence compared to other professional groups. In recent years, the adoption of body-worn cameras mounted on the uniforms of service and frontline staff has emerged as a preventative technology in Denmark as a part of a wider international trend. Yet, despite the growing interest in body-worn cameras, empirical evidence on their effectiveness is inconclusive and largely relates to the police. To date, no intervention study of body-worn cameras has been conducted within a Danish setting.

This project represents the first systematic effort to test the effect of body-worn cameras in Denmark, specifically among ticket inspectors who rank highly in statistics regarding exposure to harassment and threats at work. The project collaborates with multiple traffic companies, operating buses, trains, and trams in Denmark, to conduct a randomized controlled trial on the effect of body-worn cameras. The primary aim of the study is to provide a robust answer to the question of whether body-worn cameras reduce the risk of work-related victimization among frontline staff. Further, the study aims to explore whether body-worn cameras influence employees’ feeling of safety at work and examine the underlying mechanisms of cameras’ impact through field observations.